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Privacy


At TenPlus™ we take your privacy VERY seriously. We have taken steps to insure our site uses the latest SSL encryptioin technology so your information is both safe and secure.

At TenPlus™ we understand the value of wise and creative marketing in order to grow our business, BUT, we refuse to use tracking software or embedded cookies. We will NOT track your movements on the internet and we refuse to purchase software which would enable us to consistently place our advertisements in front of you while you are searching or shopping the internet. We find these practices to be intrusive, invasive, counter-productive and repulsive.

At TenPlus™ your personal information (such as: name, address, eMail and order history) is stored on a separate, secure server that insures we will not be hacked and have your information stolen or broadcast in any form. We solemnly promise to NEVER sell your information to ANYONE for any purpose, at any price. We neither buy, nor sell, information.

When you are online at TenPlusPrinterCartridges.com your credit card information is 100% safe and secure. This information is not kept or stored, in any form, on our server - we do NOT want the responsibility of having your critical information available to ANYONE. For those clients who elect to have us manually enter their order information - their credit card information is stored and encrypted on a separate server, this enables us to process those purchases without requesting card information every time, HOWEVER, once your card numbers are entered into the system they are no longer visible to us, with the exception of the last 4 digits, we ONLY have access to process a payment - we do NOT have access to your card information.

At TenPlus™ we request you give us your eMail address and a phone number in order to communicate with you in the event of a recall or back-order. E-mail and phone numbers receive the same courtesy as your personal information - we neither buy nor sell this information, it is entirely safe and secure. We do offer an optional every 3 week eMail newsletter that will contain; site update information, new product information, product discontinuance information, industry information and a call to action requesting that you check your printing supplies inventory in order to avoid last minute running out of print cartridges necessitating the purchase of high priced options. By placing an order with TenPlus™ you agree to be automatically included in our eMail campaign, HOWEVER, you may opt out simply by clicking the "Opt Out" link at the bottom of any message. If/when you elect to opt out you will be permanently and immediately deleted from our mailing list and will not receive further communication from us unless you request it.

At TenPlus™ we will NEVER call you to encourage you to purchase from us. We are not a telemarketing company and STRONGLY advise against purchasing ANYTHING from a telemarketing company (see our Article entitled "Dealing with Telemarketers"). While our pricing structure is very stable, things can go up and down with the market and we openly declare that "Prices are subject to change without notice." This does not indicate a bait and switch, it simply implies that market fluctuations (including shipping costs) can dictate the necessity for price changes and we neither have the time nor the resources to contact each and every client, individually, in regard to market fluctuations. 1) it is against our policy to call you in this regard, and 2) that is the purpose of our newsletter. The following information will outline our privacy policy in greater detail.

PRIVACY POLICY

TenPlus Toners LLC  - Privacy Policy and Your Privacy Rights

TenPlus Toners LLC  is committed to helping you make the most of your time on our websites. A large part of helping you do this is by providing you a trusted environment where your privacy is maintained and your Personally Identifiable Information is kept secured. The following privacy policy discloses how we collect, protect, use, and share information gathered about you from our web sites. We hope this disclosure will increase your confidence in our website, products, and company. You acknowledge that this Privacy Policy is part of our Site Terms of Use, and by accessing or using our site, you agree to be bound by all of its terms and conditions. If you do not agree to these terms, please do not access or use this site.

Personally Identifiable Information

In general, you can visit TenPlus Toners LLC  on the Internet without telling us who you are and without giving any Personally Identifiable Information about yourself. There are times, however, when we or our partners may need information from you.

Personally Identifiable Information refers to information that lets us know the specifics of who you are. When you engage in certain activities on this site, such as registering for an account, ordering a product, submitting content and/or posting content in discussion forums or other public areas, or sending us feedback, we may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to elect to engage in these activities; however, we may ask that you provide us Personally Identifiable Information, such as your first and last name, mailing address (including zip code), email address, place of business, telephone and fax numbers, and other personal identifying information. When ordering products or services on the site, you will be asked to provide a credit card number. Depending upon the activity, some of the information we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

Using and Sharing Personal Info

The following paragraphs describe in more detail how TenPlus Toners LLC  may use your Personally Identifiable Information. For example, if you order a product from the TenPlus Toners LLC  Web site, your information will be handled as described in such paragraphs as Fulfilling Your Transaction Request and Marketing Use.

Fulfilling Your Transaction Request

If you request something from a TenPlus Toners LLC  Web site, for example, a product, or a callback, we will use the information you provide to fulfill your request. In connection with a transaction we may also contact you as part of our customer satisfaction surveys or for market research purposes.

Marketing Use

CALIFORNIA RESIDENTS: YOUR PRIVACY RIGHTS. Effective January 1, 2005, companies that collect personally identifiable information (PII) from California residents and disclose such information to third parties (including affiliated entities) for marketing purposes must, in response to a request by a consumer, either (1) provide a list detailing the categories of information shared and the entities to which such information was provided or (2) provide a mechanism by which a consumer may opt-out of having their information shared with third parties. We have elected the second option and you may request that your personally identifiable information not be shared with third parties by sending your request, including your full name, email address and postal address to: Sales@TenPlusPrinterCartridges.com, Attn: Privacy Manager

If at any time you no longer wish to receive offers from TenPlus Toners LLC, you may "unsubscribe" through this website or by using the unsubscribe option within any promotional offer. In compliance with the CAN-SPAM Act, you will be removed entirely from our email list and will no longer receive offers from us. If you have registered or submitted personally identifiable information under more than one email account, you must submit separate unsubscribe requests from each account.

TenPlus Toners LLC  uses software and third-party sources to validate the accuracy of personally identifiable information provided and/or filter suspicious data. You may change, correct or update your information by contacting customer service through our “Contact Us” page. Changing or deleting your information or otherwise opting-out of receipt of communications from TenPlus Toners LLC  will change or delete the data only in our database for purposes of transacting future business on our sites and for managing future communications from TenPlus Toners LLC. These changes and deletions will not change or delete information already collected as part of a particular transaction.

Information Security and Quality

TenPlus Toners LLC  intends to make every effort to protect the quality and integrity of your Personally Identifiable Information. We implement technical and organizational measures, such as encryption methodologies, to help us maintain your information securely and accurately.

Safe Shopping Guarantee

TenPlus Toners LLC  intends to make every effort to protect the integrity of your transaction. In addition to our secure encryption technologies we guarantee that every online transaction you make will be 100% safe. Our secure server software encrypts all of the information that you give, ensuring that your transactions with us stay private and secure. Every purchase you make at TenPlus Toners LLC  is backed by our security guarantee - if any unauthorized use of your credit card occurs as a result of your purchases with us, notify your credit card company in accordance with its rules and procedures. If, through no fault of your own, the credit card provider finds credit card fraud but does not completely waive your liability, TenPlus Toners LLC  will reimburse you for the remaining liability up to a maximum of US $50.00. This guarantee applies to credit card purchases made using TenPlus Toners LLC’s secure server.

Cookies, Web Beacons, and other Technologies

We sometimes collect non-identifiable information from visits to our Web sites to help us provide better customer service. For example, we keep track of the domains from which people visit, and we also measure visitor activity on TenPlus Toners LLC  Web sites, but we do so in ways that keep the information non-identifiable. This anonymous information is sometimes known as "clickstream data." TenPlus Toners LLC  or others on TenPlus Toners LLC behalf may use this data to analyze trends and statistics and to help us provide better customer service.

Also, when we collect personal data from you in a transaction, we may extract some information about that transaction in a non-identifiable format and combine it with other non-identifiable information such as clickstream data. This information is used and analyzed, at an aggregate level only, to help us understand trends and patterns about our website. This information is not reviewed at an individual level. If you do not want your transaction details used in this manner you can disable your cookies.

We collect the information we mentioned in the previous paragraphs through the use of various technologies, including one called "cookies". A cookie is a piece of data that a Web site can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you. Some TenPlus Toners LLC  pages use cookies, sent by TenPlus Toners LLC  or its third party vendors, or other technologies to better serve you when you return to the Web site. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do so, however, our web sites may not work properly.

TenPlus Toners LLC  Web sites may use Web beacons or other technologies to better tailor those sites to provide better customer service. These technologies may be in use on a number of pages across TenPlus Toners LLC  Web sites. When a visitor accesses these pages, a non-identifiable notice of that visit is generated which may be processed by us or by our suppliers. These Web beacons usually work in conjunction with cookies. If you do not want your cookie information to be associated with your visits to these pages, you can set your browser to turn off cookies.

If you turn off cookies, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.

Online Advertising

Certain companies help us deliver interactive on-line advertising such as banner ads. These companies may collect and use information about customers to help us to understand better the offers, promotions, and types of advertising that are most appealing to our customers. After it is collected the information is aggregated so it is not identifiable to a specific individual.

Disclosures Required by Law

Under certain circumstances, it is possible that Personally Identifiable Information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders.

Privacy Technology

Technology will increasingly help give you more control over your Personally Identifiable Information. It will also help organizations to manage their privacy practices and policies. TenPlus Toners LLC  supports the development of privacy technologies to help achieve goals that create greater trust and confidence in the way Personally Identifiable Information is handled.

Links to Non TenPlus Toners LLC  Websites

TenPlus Toners LLC  Web sites may contain links to other Web sites.TenPlus Toners LLC  is not responsible for the privacy practices or the content of those other Web sites.

Notification of Change

We reserve the right to change this Privacy Policy at any time. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to issuing an email to the email address listed by registered users, a notice posted on our Web site home page or via a posting on this page of the revised Policy on this page. You acknowledge and agree that it is your responsibility to maintain a valid email address as a registered user, review this site and this Policy periodically and to be aware of any modifications. Your continued use of the site after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by the modified Policy.

Privacy Questions

If you have a question about this statement or you would like to modify your Personally Identifiable Information, you can contact our customer service department via the contact form on our “Contact Us” page to the TenPlus Toners LLC  Web site coordinator. You can also contact us via postal mail at the below address if you have a question about TenPlus Toners LLC handling of your information.

 

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